Privacy Policy
This Privacy Policy explains how FAS Global Network processes information when businesses use ChatNiaga CRM, including information processed through WhatsApp Business Platform.
Information we process
- Account and workspace information supplied by clients.
- Business contact and configuration information.
- Customer conversation data, message content and message status events received through authorized channels.
- Lead, pipeline, follow-up, knowledge-base and operational data created by users inside ChatNiaga CRM.
- Technical logs needed for security, diagnostics and service reliability.
How we use information
We use information to provide, secure, maintain and improve ChatNiaga CRM; connect authorized WhatsApp Business accounts; deliver client-requested messaging and CRM functions; provide support; prevent abuse; and comply with applicable legal obligations.
Meta Platform Data
Where a client authorizes access to Meta or WhatsApp Business assets, ChatNiaga uses Platform Data only to provide the requested service to that client. We do not sell Meta Platform Data. More details are available on our Meta & WhatsApp information page.
Sharing and service providers
We may use infrastructure, AI, messaging, analytics or payment service providers where necessary to operate ChatNiaga CRM. Access is limited to what is reasonably required for the relevant service. We may also disclose information where required by law or to protect the security and integrity of the service.
Security
We use access controls, authentication, encryption where supported, application security controls and operational logging to protect service data. No internet service can guarantee absolute security.
Retention
We retain information for as long as needed to provide the service, meet contractual or legal obligations, resolve disputes, maintain security records and support legitimate business operations. Data that is no longer required is deleted or anonymised according to operational and legal needs.
Your choices and deletion requests
Business clients may request access, correction, disconnection or deletion of relevant ChatNiaga data, subject to legal, security and record-keeping requirements. See our Data Deletion Instructions.