Data Deletion Instructions
You may request deletion of data associated with your ChatNiaga CRM account or workspace, and you may request that ChatNiaga access to your connected WhatsApp Business service be disconnected.
How to request deletion
- Contact FAS Global Network using one of the support channels below.
- State that the request is a ChatNiaga Data Deletion Request.
- Provide the email address used for your ChatNiaga account and the business/workspace name so we can verify the request.
- Specify whether you want account data deleted, WhatsApp connection data removed, or both.
- We may ask for additional verification to prevent unauthorized deletion.
What may be deleted
Depending on the verified request and applicable obligations, deletion can include account/workspace profile information, stored conversation records, CRM lead data, knowledge items, integration configuration and other service data linked to the requesting workspace.
What may be retained
Some limited records may be retained where reasonably necessary for security, fraud prevention, billing, dispute resolution, backups or legal obligations. Where retention is required, the data is restricted to those purposes and removed when it is no longer needed.
Disconnecting Meta / WhatsApp access
Clients can also remove or revoke ChatNiaga access from their Meta business settings where available. After disconnection, ChatNiaga will no longer be able to use that authorization for new WhatsApp Business Platform operations.