How ChatNiaga works with WhatsApp Business Platform
Client ownership comes first.Each client keeps ownership and administrative control of its own Meta Business Portfolio, WhatsApp Business Account (WABA), phone number and business assets. ChatNiaga only receives access after the client authorizes the service through Meta's official flow or provides non-secret configuration details required for the requested service.
What service we provide
ChatNiaga CRM is a SaaS customer messaging and sales platform for businesses. It helps clients receive and send customer messages, manage message templates, organize leads and sales pipelines, automate permitted replies, and provide customer support using WhatsApp Business Platform.
How Meta Platform Data is used
| Data / access | Why ChatNiaga uses it |
|---|---|
| WhatsApp Business account and phone identifiers | To connect the client's own WhatsApp Business account to the correct ChatNiaga workspace. |
| Messages and message status events | To display conversations, send client-approved replies, update delivery status, capture leads and support customer service workflows. |
| Message templates | To let authorized clients view, create or manage templates required for their customer messaging workflows, subject to Meta review and policies. |
| Business profile/configuration data | To show the correct connected business and help the client configure its own WhatsApp Business service. |
Client authorization and control
- Clients authorize access for their own business assets.
- ChatNiaga does not claim ownership of client Meta or WhatsApp assets.
- Access is used only to provide the functions selected by the client.
- Clients can stop using the service and request disconnection or deletion of relevant ChatNiaga data.
Data handling principles
- Platform Data is used to provide ChatNiaga services to the client that authorized access.
- We do not sell Meta Platform Data.
- Access is limited to authorized users and service functions.
- We maintain security controls appropriate to the service and remove or delete data in accordance with our Privacy Policy, retention needs and valid deletion requests.
Relationship with Meta
ChatNiaga CRM uses WhatsApp Business Platform / Cloud API. WhatsApp and Meta are trademarks of Meta. ChatNiaga CRM is a product of FAS Global Network and is not an official Meta product.